Terms and Conditions

Welcome to Biotic Ambiance. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by Biotic Ambiance. Throughout the site, the terms “we,” “us,” and “our” refer to Biotic Ambiance. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products

All products are handcrafted or curated body care items intended for external use only. Product descriptions, ingredients, and results are provided to the best of our ability; however, individual results may vary.

We reserve the right to discontinue any product at any time.

3. Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Suspected fraudulent activity
Incorrect pricing or product listing errors
Inventory availability issues

If your order is canceled, you will be notified and refunded if payment has already been processed.

4. Pricing & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to modify pricing at any time without notice. Payment must be received in full before orders are processed and shipped.

5. Shipping

Orders are typically processed and shipped within 7 business days. Delivery times may vary depending on location and carrier delays. Once an order is shipped, we are not responsible for delays caused by shipping carriers.

6. Returns & Refunds

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

Refunds or replacements are only issued if:

The product arrives damaged
There was an error on our part (wrong item shipped)

Claims must be submitted within 7 days of delivery with supporting photo evidence.

7. Intellectual Property

All content on this website, including but not limited to logos, product names, images, and branding, is the property of Biotic Ambiance and may not be used, copied, or reproduced without written permission.

8. Limitation of Liability

Biotic Ambiance is not responsible for any allergic reactions, misuse of products, or adverse effects. Customers are responsible for reviewing ingredients and performing patch tests prior to use.