FAQs

1. How long does it take to process my order?

All orders are processed within up to 7 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

2. How long does shipping take?

After processing, shipping typically takes:

U.S. Standard Shipping: 3–7 business days

Delivery times may vary depending on your location and carrier delays.

3. Do you accept returns or exchanges?

Due to the nature of our body care products, all sales are final.
We only offer replacements or refunds if:

Your item arrives damaged
You received the wrong item due to our error

Requests must be submitted within 7 days of delivery with photo proof.

4. What should I do if my order arrives damaged?

Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review your request and resolve it as quickly as possible.

5. Are your products natural or clean beauty?

Yes. Our products are crafted with a focus on clean, skin-loving ingredients inspired by nature. We prioritize botanical extracts, nourishing oils, and gentle exfoliants while avoiding harsh ingredients like parabens and sulfates.

6. Are your products safe for sensitive skin?

Our formulas are designed to be gentle, but we always recommend doing a patch test before full use, especially if you have sensitive skin or allergies.

7. How do I use the body scrubs and oils?

Scrubs: Apply to damp skin, gently massage in circular motions, then rinse thoroughly.
Body Oils: Apply to clean, slightly damp skin for best absorption and hydration.

8. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes.