Privacy Policy

At Biotic Ambiance, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you agree to the terms outlined below.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment information (processed securely through third-party payment providers)
Order history and purchase details
Device and browsing information (such as IP address, browser type, and cookies)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Improve our website and shopping experience
Communicate promotions, new products, or updates (if you opt in)

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only with trusted third parties to help operate our business, such as:

Payment processors (to securely process transactions)
Shipping carriers (to deliver your orders)
Website platforms and analytics tools (to improve performance)

These third parties only receive the information necessary to perform their services.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Remember your preferences
Improve website performance
Understand how customers interact with our store

You can disable cookies through your browser settings, but some site features may not function properly.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your personal information
Opt out of marketing communications at any time

To make any of these requests, please contact us using the email below.

7. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.